Finding an operator with the right combination of sportsbook and online casino is never easy, but while conducting this LeoVegas review, we may have discovered the perfect match, which you’ll see when this website goes live in the near future.
As an operator that is new to the US, you’re bound to ask ‘is LeoVegas legit?’ The answer to this is yes as both LeoVegas online casino and LeoVegas online sportsbook are established in other territories. We’ll also answer why this is one operator you should take a close look at as soon as you possibly can.
LeoVegas: Pros & Cons
- First US outing for an established UK operator
- Bonuses expected to be generous for the new market
- Established reputation for excellent customer service
- Easy to navigate and use website
- Currently no plans for LeoVegas poker
Bonus offers are important for all operators, regardless of where in the world they happen to be. They are the main draw for new customers who will open an account and make an initial deposit to take advantage of the welcome bonus on offer. This is especially important if you happen to be a brand-new operator, as you are aiming to attract customers without any sort of established reputation.
This is not entirely the case with LeoVegas, as while they will be new to the US when they go live in the near future, they are an established and trusted brand in other territories, as online LeoVegas reviews will show. Based on what we have seen in those territories, the LeoVegas bonus is likely to involve a deposit match and free spins in the casino, and a deposit match in free bets for the sportsbook.
However, until the bonus details are made public, there is still uncertainty as to how generous that offer is likely to be to match the big bonuses on offer from the competition. So, with that in mind, before you sign up, you should read the terms and conditions of the offer carefully, so you know exactly what it is you have to do.
With the site still to launch, reporting on how easy it is to use can be problematic. However, as LeoVegas already operates successfully in other territories, it is easy to see what you can expect when this operator goes live in New Jersey in the near future. Using the other site as an example, any user will find there is a lot to like both in sportsbook and casino areas.
The sportsbook will look familiar to anyone who has placed an online sports wager before, where picking the sport and the market is simple and your choices appear on the betting slip which pops up automatically.
The casino section will use the cloud-based RHINO software which should mean a seamless experience with no lag when the various games are loading on either desktop or mobile devices. Of course, the US app is in development, but using the UK version as a yardstick, the experience will be as good as you are likely to get anywhere else.
Exactly the same applies when it comes to your details. If you have used any sort of online gaming or even online shopping website before, you’ll know where your account details are without having to search, and they are all displayed simply in the UK version, with the US version set to follow suit.
If the color scheme and overall design is the same it is not going to be ground-breaking, so unlikely to win any awards, yet is easy to work your way around in a way that will find plenty of fans among both beginners and experienced users.
The range of payment options available can sometimes tell you a lot about an operator. An operator who accepts a lot of payment methods will have one eye on providing as much choice as possible and therefore opens them up to more potential customers. So, while the payment methods for LeoVegas USA are unknown at the time of this LeoVegas review, you would hope that they offer as many methods as possible.
The reason for this is that there is no shortage of competition in New Jersey, where LeoVegas are launching first. Therefore, any edge they can have in such a congested market will be very useful, and just covering the basic methods of Visa, Mastercard, Discover and bank transfer might not be enough to turn heads.
The UK site, which can give us an idea of what to expect from the US launch, has no real minimum deposit, although there will be a minimum deposit to qualify for any bonus which might be a better guide as to the sums being used to fund accounts. Overall, we will have to wait for all to be revealed with the LeoVegas payment process when the operator launches in the near future.
Another area where LeoVegas will need to be outstanding will be in customer service, again for the reason that in New Jersey there is no lack of stiff competition. There are a number of operators who offer services via live chat, email, and telephone for customers when things don’t go as planned and they need answers, so LeoVegas would have to at least match those.
Early indications, (and again using the UK site as a measure) are that these methods will be available when the site launches in the US, as well as a comprehensive FAQ section that means you might be able to sidestep calling customer support altogether. How effective this is, is yet to be seen, but it is likely a New Jersey support team will be needed because of the time differences between the US and the territories that LeoVegas is currently active in.
This prior experience may be useful as only a minority of other operators use anything but English, so any future LeoVegas customer support may operate in a number of languages. As mentioned earlier, existing LeoVegas reviews are largely positive, so you can probably approach this operator with confidence that they won’t greet your inquiry with silence.
As the site is still a work in progress, precise license details are not yet displayed, but will no doubt look very similar to those shown in our Play Up casino review and other operator overviews. Of course, this will not be the first license that LeoVegas holds, as they are already fully licensed in Malta to operate in other territories.
Precise security details are also currently unknown, but again this is not LeoVegas’ first rodeo, so it would be expected that all transactions will be secure when you come to open an account. This is all underlined by the fact that LeoVegas are a fully registered company based in Stockholm and traded on the stock exchange.
Processes like verification are yet to be fully outlined, but indications from other territories that ID will be required to exclude minors and others not eligible to play or wager on the site. For this reason, there are no awards or extra certifications in place, but the operator has self-limiting measures in place to look after its customers once the doors open.
Using what is already available in other territories as a guide, these are likely to include deposit, bet and time limits, as well as a whole section on how to contact the relevant parties if you feel your fun is turning into a habit.
All existing casino and sportsbook operators in New Jersey have a VIP program or loyalty bonus system, so you can expect LeoVegas to be no different when the site launches. Along with the welcome bonus, the loyalty scheme is one of the main factors that decides how long you are likely to stay with an operator.
With the amount of competition in New Jersey, both VIP and loyalty schemes will have to be something special to keep you from joining another operator, and in that respect LeoVegas will have to up their game on what they currently offer in other territories. While LeoVegas reviews are positive, the one area that seems to let them down elsewhere is the loyalty program which is a bit lacklustre and can have you racking up points and climbing the VIP levels without too much discernible reward.
So, when LeoVegas launches in New Jersey, the loyalty program is something you will have to weigh up for yourself in comparison to what is on offer elsewhere. Compare it with our SI Sportsbook review, to see if it is worth sticking around after you’ve taken advantage of the welcome bonus.
While it is, of course, impossible to give a definite verdict on LeoVegas, there are many signs that this is something you need to be involved with soon after launch. There is the established pedigree in other territories which immediately dismisses any doubts you might have about LeoVegas being trustworthy, and that because of the competition in New Jersey, LeoVegas will have to offer an absolute killer of a welcome bonus.
As this is not a completely brand-new operator, there is less chance of there being the usual teething problems associated with starting from scratch. So overall, you have the chance to take advantage of a ‘best of both worlds’ situation that we recommend you take a serious look at as soon as the doors open in the near future.
There is a lot to look forward to from LeoVegas New Jersey
With the number of established sportsbooks and online casinos already active in NJ, such as that which we looked at in our recent Barstool casino review, it might be considered foolish to take them on. However, LeoVegas New Jersey looks to offer the right balance between sportsbook and casino, giving the user the chance to place wagers on either and benefit from a generous LeoVegas New Jersey bonus.
While the exact details of the bonus are unknown, you might realistically expect there to be separate bonuses for sportsbook and casino, with the customer able to choose the one that suits them the best. You would also expect, given that they need to attract new customers, that the bonus will be very generous to turn enough heads to get the operation off to a good start.