Ashley is our golden girl from the Golden State. Native to San Francisco and a former UCLA student, her initial passion in life has always been sport. A keen soccer, volleyball, and softball player, she presumed her life would involve continuing to play sports in her spare time and making use of her Master’s in Psychology during professional hours — and then she visited Las Vegas.
Making her first trip on a weekend getaway with three friends, Ashley immediately fell in love with Vegas, and it’s a relationship that shows no sign of diminishing. As well as being dazzled by the riotous sights and sounds that draw so many to the desert, Ashley found herself watching slots games and the people who played them, and wanting to find out more.
Upon returning home, Ashley focused on learning as much as she could about the mechanics of gambling and everything it has to offer. Combined with multiple trips back to Vegas, and a keenness to dabble in the online casino world when she couldn’t make the trip, Ashley’s aspirations began to change. She began to write articles in an effort to spread her ever-growing knowledge of the gambling world, focusing initially on casinos, but then expanding further into the sports betting and casino realm. Now, Ashley is a Contributing Editor of Las Vegas How To; our golden All-American-girl whose life took a surprising, but hugely rewarding, direction the moment she first inhaled Las Vegas’ dry, opportunity-rich desert air.
Sugarhouse Review for Casino & Sportsbook USA
Is Sugarhouse legit and safe? Check out our review on casino, poker and betting
Brought to you by the same RSG group that are behind the famous Rivers casino, Sugarhouse online sportsbook and casino is their answer to the growing phenomenon of online casinos and betting. But what sets Sugarhouse apart from the crowd?
To answer that we’ll be taking a dive into the many facets of Sugarhouse’s sportsbook and casino in this Sugarhouse review. Starting with the gritty issues where we ask questions like ‘is Sugarhouse legit?’ and crucially ‘is Sugarhouse safe?’. Once we’re past that we can get into the meat of Sugarhouse’s sportsbook and casino offerings, and really have some fun.
Sugarhouse: Pros & Cons
Attractive and simple bonus offer for new customers
Regularly updated sportsbook special offers that keep things interesting
Casino games with some real polish, and great variety
When searching for a new online sportsbook, comparing bonuses is a bit like comparing school districts when shopping for a new house. We all know that every house has one, but a great school district is often a key selling point that can make or break a purchase. Conversely if you’re looking at a house and you don’t hear a single word from your realtor about the local schools, it’s time to ask what they aren’t telling you.
Sportsbook bonuses are just the same, so it’s always worth taking those extra minutes to make sure you know where you get the best deals. We can say confidently that the Sugarhouse welcome bonus is among the best. Their flagship offer matches up to $250 in deposits for new users with the code 250MATCH. The bonus comes with an industry low 1x wagering requirement, making it among the most generous bonuses around.
Usability, Look & Feel - A Modern Platform With A Modern Feel
In terms of aesthetics, it’s hard to fault Sugarhouse. Their platform is visually pleasing, with clean lines and a minimalist feel despite being full of features. The colors chosen are subtle, pairing off cool blues with warm amber-yellow accents. A calming pale backdrop brings it all together without overloading your eyes with harsh contrasts.
As for the usability segment of our Sugarhouse review, there were no noteworthy obstacles encountered when using the site. The interface is easy to parse, and placing a bet can be done in a few simple steps. Just select a sport, a market, a wager amount, and hit bet.
One feature that boosts our Sugarhouse sportsbook review is the ability to switch odds display formats. There’s even a tool displaying your winnings alongside your total return, to avoid confusion.
Finally Sugarhouse gets props for supporting android, an area where some sportsbooks and casinos can be lacking.
Payments - Almost Perfect
A key question for any Sugarhouse review concerns payment options, after all customers want to be able to have options that suit their needs. Luckily for us Sugarhouse has some great options to pick from.
The standard online banking methods will work, alongside VISA, Mastercard and Discover cards. In addition you can deposit via PayPal, or make a cash deposit using PayNearMe or even at the casino cage in Rivers.
This versatility is nice to see, though be mindful that some credit cards will add a cash advance charge on deposits. Keep in mind as well that there is a minimum deposit of $10.
Withdrawing your winnings is a slightly more complex affair, with online banking taking 2-5 days to process, and checks taking even longer. Cash withdrawals at the casino cage, or withdrawals to your Sugarhouse Play+ card are immediate, but ideally there would also be PayPal functionality available.
Customer Service - When And How Can You Get In Touch?
When answering a question like ‘is Sugarhouse legit?’ Customer service is one area that is worth taking a look at, as it can separate the top-class operators from the rest.
In this case we have email support, alongside a live chat support line that runs from 9:30 am through to 2:00 am. The extended hours for live chat are definitely appreciated by the night-owls among us who like to wager on foreign sports and events happening in awkward time zones.
It’s also worth remembering that both New Jersey and Pennsylvania require you to be located within state lines to wager. In the app this is verified with location data, though it can be inaccurate at times, especially if you live close to the state borders. So be careful if you have any important bets to place, as being detected outside state lines will prevent you from doing so.
Licenses & Security - Nothing To Worry About Here
Sugarhouse online sportsbook and casino is a fully legal, licensed, and regulated platform, both in PA and NJ. The Pennsylvania Gaming Control Board and the New Jersey Division of Gaming Enforcement respectively are the governing bodies that regulate the Pennsylvania and New Jersey versions of the Sugarhouse online sportsbook and casino.
In addition the games available on the website and app are tested by the technical labs associated with the two state regulatory bodies to ensure fairness and safety of the products.
The other facet of the platform’s security is the sign-up and age verification process. As is typical with online betting platforms in the USA you will need to have some personal details to hand such as your SSN and zip code, however the process is fairly quick and painless. Should you already have accounts with RSG such as Rush Rewards, you can link these for a faster sign-up.
Rewards & Loyalty Program - Can you get anything else?
Sugarhouse’s rewards system is called iRush Rewards. It’s a tiered system with users accruing ‘bonus store points’ and ‘loyalty level points’ as they wager.
The ‘loyalty level points’ determine your rewards level, giving access to perks like VIP assistance, exclusive offers at Rivers casino, and much more. At the very top end customers can even earn luxury accommodation and transport to the casino.
Rewards are slightly different in the two states, so it’s wise to check the website to find out exactly what’s available in your state.
‘Bonus Store points’ on the other hand serve as a resource each user can spend as they see fit in the bonus store. If you’ve ever been to an arcade with tickets you’ll be familiar with the concept. Only now instead of earning a pack of big league chew you’re earning points towards some bonus money or other perks on the Sugarhouse platform.
Software - The Starburst Of The Show
In this section of our Sugarhouse review we’ll be examining the casino & poker portions of the platform. In many ways this is Sugarhouse’s home turf, given that they started out with a brick and mortar casino in Philadelphia.
Our Sugarhouse casino review will cover the games, the feel, the software and the overall experience that Sugarhouse provides to customers.
Game Portfolio - Plenty On Offer
The first thing you’ll notice when you open up the platform is that the selection of games is extensive. There are over 200 different individual games to pick from in a range of different styles including slots, card games and more. In addition these games come to us from over a dozen separate studios, including some of the biggest names in the business (NetEnt, Konami, IGT).
So right off the bat we are spoiled for choice, with a great selection of different styles, themes and games. Of course there are still the classic heavy hitters like Starburst, Gonzo’s Quest and Divine Fortune, offering interesting mechanics, strong thematic elements and a good return rate to keep you in the game for longer. Should you want something more ‘out there’ you can always try your hand at the Guns ‘n’ Roses game, complete with soundtrack from the band’s hit songs, flaming skulls and cartoon depictions of Axl Rose.
Despite the corniness of some of the titles, the overall level of quality on display with these games is high. The graphics are often highly detailed, and newer titles have some impressive sound design and clean user interfaces that make them a joy to play. Gone are the days of gritting your teeth and doing your best to ignore broken interface elements that end up ruining the experience.
A nice point in some of the games is the ability to set the value of an individual spin on a slot machine. It won’t affect the RTP % of the game in any way, but it allows players to speed up or slow down the rate at which they are winning and losing money. So if you’d rather take your time and enjoy yourself for longer you can do so, without having to break the bank each time. It’s a useful feature that can set online slots apart from their real life cousins, for which it’s tricky to change the values if everything runs on quarters.
Live Casino - Live Poker Showdowns
Sugarhouse boasts several different options for live poker, that is to say poker games where you play at a table with a real life dealer controlling the flow of the game, reading out hands, congratulating or commiserating with patrons, and of course dealing the cards.
For many bettors, live Sugarhouse poker and other live table games are just a step above anything else that you can play in an online casino setting, offering greater immersion, stronger emotion, and a more visceral experience. Often these live games are not handled directly by the individual casino, but rather are produced by a third party in the same fashion as online slots. Sugarhouse is no different, with live games being offered courtesy of several trusted names, such as Evolution Live Casino.
Aside from simply playing classic poker players can instead opt for a variant, or switch game entirely and try their hands at Blackjack, Roulette or even Baccarat. The live Blackjack also includes added functionality, like VIP tables and a bet behind feature for a more well rounded experience. Providing a variety of different online games, each with their own cast of dealers and bettors ensures that players can have that same casino experience of hopping from table to table. Trying a few hands of blackjack here, a couple spins on the roulette there, before maybe settling in for an intense night at the poker table.
Limits - Does Sugarhouse Offer Fair Limits?
When reviewing a site like Sugarhouse we also want to answer questions like ‘is Sugarhouse safe?’ and, rightly or wrongly, many people have trouble trusting online casino games when they can’t see the physical machine they are playing on in front of them. That’s why it’s important to stipulate that all of the games available for play on the Sugarhouse online casino are tested and examined by the technical labs of the state regulatory authorities (the Pennsylvania Gaming Control Board in PA, and the New Jersey Division of Gaming Enforcement in NJ). The games are certified as being fair in the very same way that a physical casino slot machine would be, so just remember that the rules these casinos must follow are very strictly enforced. That’s why we can say with confidence that yes, Sugarhouse casino is safe.
Product Summary - Summing Up Our Impressions Of The Casino
If we now step back and consider the Sugarhouse online casino in the context of our overall Sugarhouse review, we can see that the casino here really is something to be proud of. Both in terms of its functionality and technical competency, and in terms of its options and diversity, it manages to excel. We would have no problem at all recommending players to try their luck with the Sugarhouse casino offerings, especially given the new customer bonus offer extends to the casino as well and not just the sportsbook. Given all that Sugarhouse sets a high bar for what other operators will have to compete with in New Jersey and Pennsylvania.
Free Spins up to $250
T&Cs apply, 18+
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Sugarhouse Sports Betting
Betting Markets - What Is Available?
The selection of markets on offer in the Sugarhouse sportsbook is fairly comprehensive. You’ll be able to find most major sports and events with ease. And within those events they offer a good selection of markets, including customizable parlays, round robbins, player props and more.
In addition to these major sports you can find several lesser-known leagues and events available, such as the AFL (or Aussie Rules), Rugby League and even Surfing. This wide selection ensures bettors can cover a lot of ground before things will ever have a chance to get stale.
That said, there is one significant omission ; horse racing is conspicuously absent. Which comes as something of a surprise given the prominence and popularity that horse racing has traditionally enjoyed among bettors in the USA.
In addition, some motorsports have somewhat slim markets. Formula 1 events for instance can have limited markets available, with popular betting markets like ‘to finish on the podium’ absent from race events – much like what we found in our Scores review. Gaps like this can be disappointing as they often lead to users switching platforms in order to find what they’re looking for. The result is inconvenient when bettors need to make second or third accounts, and remember yet another set of login details.
Odds - Are They Competitive?
Our Sugarhouse sportsbook review would of course never be complete without discussing the odds available on the platform. On the whole we believe that Sugarhouse offers competitive odds on its selection of markets, but to truly know if you’re getting the most out of your sports betting in terms of odds it’s best to compare odds between different platforms. It might seem like extra work, but it can make your bets go farther and ultimately your bank account may thank you for it.
In terms of what helps set Sugarhouse apart in our review here, we’d like to highlight their house specials selection. At any given time you can check this dedicated tab to find interesting or novel markets that wouldn’t typically be given by most sportsbooks. It’s a great way of keeping things fresh and not letting repeat customers get bored.
One of the particularities of Sugarhouse is that it is exclusively a Pennsylvania and New Jersey sportsbook, which is naturally going to be reflected in the variety of odds made available on the site. In particular you tend to see that traditional US sports will have more markets available and odds will often be set much farther in advance than on comparable non-US sportsbooks. A common example is that NFL week 1 odds will usually go live shortly after the schedule is announced each year, despite schedules usually being published in spring and the season not getting underway until Autumn.
Live Betting & Streaming Live Streaming For Your Favorite Events
One of the increasingly common features you’ll see discussed in any Sugarhouse sportsbook review is live streaming. Indeed it’s becoming a staple of online sportsbooks to allow punters to get an eyeful of whichever sport they are wagering on.
After all, many of these foreign sports and leagues aren’t on your typical US broadcasters like ESPN, FOX or NBC Sports. That means that to be able to actually watch the events you are placing bets on could be next to impossible without sportsbooks offering live streaming.
Sugarhouse does a good job of highlighting which events are available to stream with a dedicated tab on the landing page. There you can easily scroll down the events that are streaming on a given day, be it Tennis, Soccer, Basketball or many others. So if you want to ask us ‘is Sugarhouse legit when it comes to streaming?’ The only answer is yes, Sugarhouse has put a lot of effort into this part of their platform.
Limits - Fair Limits
As is typical of sportsbooks in the USA Sugarhouse operates with a minimum bet limit for its patrons. Set at $1, this limit isn’t particularly limiting, as bets smaller than a dollar are hardly going to be made to begin with.
Unfortunately for this Sugarhouse review, there isn’t much publicly available info on Sugarhouse’s upper limits. It’s not uncommon for operators to be touchy about revealing this info, but it can make various betting strategies tricky to implement. What we do know is that Sugarhouse reserves the right to cap the payout for any individual bet at $250,000. With other payout limits in selected sports going lower, and even as low as $10,000 for certain categories of novelty bets.
For full info and details remember to check the T&C’s on the website before placing especially large wagers. We understand this isn’t a constraint that the average bettor will ever encounter, but nonetheless felt it deserved to be mentioned just in case someone out there is thinking of putting down $5000 on a +2000 long-shot, only to have your winnings capped.
Product Summary - Strong Points In Favor
Weighing out the differences in this Sugarhouse sportsbook review, it’s our estimation that New Jersey and Pennsylvania sports bettors will be well served by the platform. The wide range of sports (horse racing being the exception) is more than enough to satisfy almost anyone out there looking to bet on sports. The clean layout makes it easy to find what you’re looking for, and from there placing a wager is only a couple of clicks away.
The addition of an easy-to-navigate streaming platform also allows bettors to enjoy their sports within the platform, and makes it far more likely that we’ll ever get to see things like the Greek basketball league, and frankly it’s the sort of thing that makes betting more interesting.
There are some drawbacks of course, not being able to withdraw funds via PayPal is one such drawback for instance, but they are generally the exception to the rule. In almost every area Sugarhouse manages to not just be a decent sportsbook, but to go a cut above and be a great one. That’s why our Sugarhouse review can definitely recommend them for New Jersey and Pennsylvania based sports-bettors.
Free Spins up to $250
T&Cs apply, 18+
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Sugarhouse Review FAQ
🔒 Is Sugarhouse safe to use in New Jersey?
Sugarhouse is a fully legal operator with platforms crafted specially for both Pennsylvania and New Jersey. There are many things that go into determining how safe an operator is though, including factors like withdrawal methods, licenses, regulator checks and more. You can find out more about the details in our full Sugarhouse review,
💚 Is Sugarhouse legit as a sportsbook?
As noted in our Sugarhouse review, they got their start as a regular casino. However since then they have branched out and put a lot of time and effort into their Sportsbook. Our Sugarhouse sportsbook review goes into more depth and will help you determine which aspects of the sportsbook are for you. Alternatively you can read more of our Sugarhouse casino review for information about the other side of their business model.
📚 Why read Sugarhouse reviews?
In order to be able to answer questions like ‘is Sugarhouse safe’ or ‘Is Sugarhouse legit’, it’s good to be able to find out a little about the operator and the platform they run without putting your own hard earned cash at risk. In this review we try to give an overview of both the Sugarhouse online sportsbook and the Sugarhouse online casino.
🙋 Why did Sugarhouse change name?
Sugarhouse launched their sportsbook and online casino before their rebrand to Rivers, and have opted to keep the name Sugarhouse for their online business and sportsbook in Pennsylvania and New Jersey. That’s why searching Sugarhouse reviews could lead you to articles about the sportsbook rather than the physical casino in Philadelphia.
❓ Is Sugarhouse safe to share my location with?
Sugarhouse is a regulated and licensed sportsbook and casino, and as such must follow state laws in which it operates. These regulations will vary in each state, and in the states in which Sugarhouse is licensed it is a requirement to only allow customers to wager within state lines. If you encounter problems using the Sugarhouse online sportsbook or the Sugarhouse online casino then there are several ways to contact Sugarhouse customer service for assistance as discussed in our full Sugarhouse review.
Overall Conclusion - Our Thoughts On Sugarhouse
So is Sugarhouse legit? Taking a step back and assessing everything we’ve gone over in our Sugarhouse sportsbook review and Sugarhouse casino review we can get a firm picture of where its strengths and weaknesses lie compared to say our Unibet review or William Hill review.
We have a sportsbook with wonderful variety, a killer bonus, and interesting specials. Then add a casino with a mouthwatering selection of games and slots, great mobile integration, and clean modern design. Sure there are a few nitpicks, but on balance we’d have to say this is a fantastic platform earning one of our top review scores.
Players must be 21 years of age or older or reach the minimum age for gambling in their respective state and located in jurisdictions where online gambling is legal. Please play responsibly. Bet with your head, not over it. If you or someone you know has a gambling problem, and wants help, call or visit: (a) the Council on Compulsive Gambling of New Jersey at 1-800-Gambler or www.800gambler.org; or (b) Gamblers Anonymous at 855-2-CALL-GA or www.gamblersanonymous.org.
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